People had put their travel plans on hold due to COVID-19 concerns, but things are getting back to normal post-vaccination.
If you want to make a comeback in the post-pandemic world, you need to understand that things have changed. Managing a property in the post-pandemic world takes a lot more than you think it does!
To keep up with changing customer needs and behaviours, you may need to invest in new technology. For example, for most travellers in the post-pandemic world, safety will remain a priority.
Hotels need to invest in technology to offer a contactless stay experience to their guests. An efficient hotel property management system (PMS) does just that and more!
Let’s look at a few reasons why you need to invest in a robust property management system software in the post-pandemic world:
1. Efficient Booking System
In the post-pandemic world, most bookings will happen virtually through OTA platforms and direct booking on the website. An intelligent property management system helps you manage both.
2. Hotel Data Analytics & Management – High Data Security
A powerful PMS stores the hotel’s data in the cloud. This means that data won’t be lost and is easily accessible from anywhere and at any time. Numerous tasks which were earlier handled by different programs can be done from one single platform.
This makes it easier for your staff to access, download, analyse, monitor, track, update and manage data in real-time and collaborate across all departments effectively. Moreover, the information in the cloud is safe, encrypted, and securely backed up.
3. Contactless Service & Seamless Guest Experience
In today’s times, due to the COVID-19 pandemic, contactless service is more important than ever for your guests and staff. A cloud-based property management system allows contactless technology such as mobile apps or kiosks QR codes for check-ins and check-outs. Guests can make inquiries, payments and receive messages from the comforts of their rooms.
One of the most frustrating experience for your guests is to wait in a long queue to check-in and check-out. A powerful, cloud-based property management system allows contactless technology to streamline your front desk operations and enhance the guest experience.
The mobile-enabled cloud hotel PMS automates the check-in and check-out processes, empowering the front-desk staff to not only check guests in and out, but also assign rooms, and enable guest services anytime from any place. This increases hotel efficiency and helps deliver an exceptional guest experience.
4. Real-time Updates
All hotels aim to provide an excellent guest experience and service delivery. A property management software automates repetitive, time-consuming tasks so that your staff is left with more time to focus on your guests.
The software can sync all your operations – from housekeeping to front desk and sales with real-time updates so that you never miss out on an opportunity to deliver an excellent customer experience.
5. Review Management
For the success of your hotel, it’s important that you constantly monitor its online presence and reputation. Since most people book their stay online, you need to work towards maintaining a good online reputation for your hotel.
Moreover, it’s important that you ask your guests to leave a review after they check out. A good hotel management software will manage your online reputation and also ask your guests for their feedback.
6. Flexible/Dynamic Pricing
A property management system allows great flexibility in deciding what room rates you need to throw in at any given point in time. It helps you in forecasting room rates, allowing you to make informed pricing decisions.
7. Better Revenue Management
A hotel management system provides you with an in-depth analysis of how your hotel is doing. You can generate reports to help track occupancy, analyse trends and your competitors as well. The software sets and updates room prices across booking sources, allowing you to manage them all on one single, centralised platform
8. Bigger Online Presence
An efficient hotel property management system allows you to list and manage multiple properties on multiple online platforms, expanding your online presence to a larger audience. This will help you earn bigger revenue for the hotel.
9. Seamless Integration with Channel Manager
The intelligent PMS manages online hotel distribution channels by seamlessly integrating with your channel manager. Automation in hotel PMS leads the way to simplifying channel management for you. The repetitive tasks such as Night Audit & Auto Checkout are done automatically.
Moreover, the software system auto-fills all the bookings from all OTAs. Additionally, if there are cancellations or no shows, the PMS automatically updates the channel manager.
Running a hotel business needs your staff to be mobile to attend to customers at any time and from anywhere. A hotel property management software provides you with that kind of flexibility. With the system easily accessible from any device, you and your staff get instant freedom to be more flexible and achieve a great work-life balance.
11. Booking Efficiency
A hotel PMS seamlessly integrated with your channel manager ensures that room availability is updated in real-time. This means there is a reduced risk of double bookings.
To remain competitive, hoteliers jump through hoops to deliver an exceptional guest experience. Only efficient hotel business processes are equipped to offer greater guest experiences. A hotel PMS system allows you to streamline your business processes and help run your hotel business efficiently.
The above 11 reasons are not the only ones, but they should be enough for you to realise how important a hotel property management system is to your hotel operations.