Although the term digital transformation has been around since the birth of the commercial internet, it has previously been used to describe how organizations, industries, or markets adapted to the digital world. But now it encompasses the use of new digital technologies to enable major business improvements (such as enhancing customer experience, streamlining operations, or creating new business models).
Technologies released within the past few years are already strongly affecting the market. For example, serpproxy.com lets marketers scrape Google search results in real-time. Companies providing innovations are appearing at a faster pace than ever, disrupting the advertising world as we know it. So, let’s jump to the “2020 marketing trends” bandwagon with certain
1. Chatbots and AI
Artificial intelligence is a hot topic in marketing. Even though many still don’t understand its capabilities and limitations, the technology is taking a shape. Let’s think of them as offering intelligent responses to questions that lead the user through a series of further questions, with each subsequent question being based on the answer to its predecessor.
Chatbots, a form of AI are already used extensively in Facebook, by the tens of thousands for different tasks. Everything from providing weather reports to automating some basic customer support functions can be easily handled by sophisticated software. Bots allow users to get personalized, focused interactions without pulling too much from limited human resources. Their effectiveness in 2018 is already showing a significant increase in usage, and that use is likely to continue growing for digital marketing in 2020.
2. Long-Form Content will Make a Come Back
That consumers use the Internet to search for information is one of the web’s greatest impacts on marketing. Nowadays customers don’t arrive at your website to know less. They want to know more. Looking at how much content can gain attention online, many people started making short pieces of content. But the content they made was not focused on value creation.
Internet users have realized that short form content is like junk food. It feels good when you are consuming it but it doesn’t add value to your life. People are not looking for cheap entertainment anymore. There are enough memes and enough funny videos on the web. It has reached a saturation point. However, this should not come as a great surprise; customers’ thirst for information to aid their purchase decision has long since been recognized as a key element in the buying process.
If it is a search for information that is the primary motive for visiting a website, then that information must be not only of a high quality, but presented in a way that it is acceptable to the visitor. It is difficult to change lives with 2-minute videos. You need to take your audience on an intellectual trip for learning and deep engagement to impact them. You need to create behavior change and mindset change. Else content is not going to be useful for anyone. Remember, the description is there to sell the product, not simply to tell potential buyers about it.
3. Voice Search Optimization
Thanks to Siri, Google, Alexa, and a host of other “smart” devices, verbal interaction with devices is continuing to rise. The real takeaway is that talking is simply a preferred way of interacting. And now the machines are finally catching up to the way people want to search, shop, and discover new things. At a minimum, businesses looking to get found in 2020 should ensure that their basic business information is correct when delivered via voice search.
This includes the business name, address, phone numbers, store hours, menus (in the case of restaurants), prices, etc. As search engines grow more and more sensitive to user intent, it becomes increasingly vital that advertisers tag every image, video and piece of content appropriately with meta descriptions and alt-text. Search engines use these bits of information to promptly categorize and serve up content to users. Without them, marketers will lose traffic-more so in 2020.
In a world where consumers are increasingly saturated with marketing and advertising messages, breaking through the clutter is a major challenge. At the same time, consumer trust in online advertising is at an all-time low. Despite the technological advances driving digital marketing and paid media, consumers ultimately crave connection and meaning in the interactions they have with brands.
Community is one way to deliver this and in 2020, it will be the brands with the strongest communities that thrive. That means participating in marketing communities in your area whether you’re doing social media marketing in Singapore or SEO in New York.
As social media has become embedded in almost everyone’s daily life, understanding the changes implemented in social networks is essential for businesses. And these change a lot. The most popular social trends right now, are video, automation, and influencers, but there is much more. What you should remember above all is that dominating a single platform is not enough anymore.
5. Virtual and Augmented Reality
Like many others, these two subjects have been combined into one, mainly because (a) they use similar types of technology, and (b) both aim to provide the user with an enhanced or improved experience. Not only do both have numerous applications in the likes of entertainment, medicine and training, their marketing applications are not so wide ranging.
This is more so for VR as it is usually delivered via a head-mounted or hand-held controller. While consumers still do not seem to be convinced of the value proposition for VR, they have accepted AR more readily, particularly as it is delivered on a PC or – more commonly – a mobile device. Indeed, AR is already being used by millions of consumers to change how the real world and digital images interact on smartphone apps.
6. Privacy Issues and Malpractices
The concept of privacy concerns as referring to individuals’ beliefs about the risks and potential negative consequences associated with sharing information. This is a reasonable space to start when considering the issue of privacy online – but what it does not do is relate to people’s actions as a result of those potential negative consequences.
A quick glance at the research (the majority of which is published in psychology publications rather than marketing) suggests that as the knowledge of the causes of these consequences have become more common, not only have the concerns increased but so too have people’s actions to address them.
Brand safety is becoming a key concern, and there is a raising need for advertisers to get better information regarding the quality of the inventory. At the same time, there is an increase in recognizing this safety issue as the publisher’s responsibility. More focus on technology solutions to identify fraudulent patterns will be key in 2020.
Marketers have always been aware of influencers; the concept goes back as long as mankind has traded. Every society – be it national or related to a niche hobby or pastime – has always had (and always will have) a very small number of people who will carry an influence over other people. In a marketing context, this refers to the influence an individual has over the segment of society which has potential customers of any product, brand or organization.
With the development of the Internet – social media, in particular – gave these influencers the opportunity to reach thousands of listeners instead of dozens, and millions instead of hundreds. Furthermore, digital media gave those influencers who were more mercenary in a platform to make money by selling advertising space around their comments and proclamations.
Marketers are keen on taking more intelligent decisions based on past knowledge in order to deliver more personalized campaigns to their target audience. This can be done with the help of AI and big data which are two of the most highlighted trends in 2020. So, right now what you need to do is riding this wave of revolution. And to do that you need to keep an eye on the things that have been mentioned here. Utilize this information and it will definitely help you boost up your business.